Premium add-on

A full support desk, built into your workspace

Run customer support where your team already works — no second tool, no extra login, and every ticket stays on your own server.

Shared call pool

Incoming tickets land in one pool and auto-distribute fairly across available agents — no manual hand-offs.

Track due times, scheduled callbacks and overdue work, with reminders dispatched automatically.

Managers turn a tricky ticket into a developer task with a due date, then follow it through to completion.

Companies and contacts carry their full support history, satisfaction and complaint records in one place.

Tickets share the same users, roles and notifications as the rest of Papyro — replies, escalations and reports never leave your infrastructure.

Opt-in membership gives everyone exactly the access their job needs.

Work the queue, take tickets from the pool and talk to customers.

Pick up escalated dev tasks with due dates and ship the fix.

Triage tickets, route work to developers and watch SLAs across the team.

Read-only oversight of reports and dashboards — no day-to-day noise.