Premium add-on

The support desk lives inside too — no second tool.

Run customer support where your team already works; no extra logins, and every ticket stays on your server.

Shared call pool

Incoming tickets land in one pool and auto-distribute fairly across available agents — no manual hand-offs.

Track due times, scheduled callbacks and overdue work, with reminders dispatched automatically.

Managers turn a tricky ticket into a developer task with a due date, then follow it through to completion.

Companies and contacts carry their full support history, satisfaction and complaint records in one place.

Plan who is on call, track ready and offline status, and price shifts — including special days — so the rota and the payroll line up.

Engineers file a daily visit report against the customer they saw; managers review the lot and e-mail it out without leaving the module.

Open a ticket and see how the same symptom was resolved before — at this customer or across every other one, if you are allowed to look.

Daily volume, agent leaderboard, top customers, type and module breakdown, open SLA breaches and an after-hours view.

Tickets share the same users, roles and notifications as the rest of Papyro — replies, escalations and reports never leave your infrastructure.

Opt-in membership gives everyone exactly the access their job needs.

Work the queue, take tickets from the pool and talk to customers.

Pick up escalated dev tasks with due dates and ship the fix.

Triage tickets, route work to developers and watch SLAs across the team.

Read-only oversight of reports and dashboards — no day-to-day noise.