Terms of Use

Papyro is delivered as a Docker image you run on your own infrastructure. A signed LICENSE_KEY envelope unlocks the software for the seat count and term you have purchased. License verification is performed locally by the software; the software never connects to our servers for validation.

Subject to these terms and timely payment, we grant you a non-exclusive, non-transferable, non-sublicensable license to install, run, and use Papyro for your internal business purposes, within the seat count purchased, for the license term purchased.

The license is granted to a single legal entity (you). It may not be shared between separate legal entities or used to provide a multi-tenant SaaS to third parties without a separate written agreement.

• Resell, rent, lease, or sublicense the software to third parties.
• Reverse engineer, decompile, or attempt to extract the source code, except to the extent expressly permitted by mandatory law.
• Remove, alter, or obscure copyright, trademark or license notices in the software.
• Bypass, tamper with, or circumvent the license-verification mechanism.
• Use the software to operate a competing service for third parties.

Licenses are sold for a 12-month term. We send a renewal reminder 30 days before expiry. If you choose not to renew, your data is never deleted or locked. Fourteen (14) days after expiry the application enters read-only mode — reads and exports continue to work. Renewing restores write access immediately.

Fees are stated on papyro.dev/#pricing in EUR and are exclusive of VAT, where applicable.

Full refunds are available within fourteen (14) days of the original purchase, no questions asked. Email [email protected]. Refunds do not apply to renewals or to optional services already delivered (installation help, migrations) once work has begun.

Email support is included for the duration of an active license. We aim to respond within 48 hours on business days. Support covers questions about installation, configuration, license validity, and bug reports against the latest released image. It does not cover infrastructure outside the Papyro application (your reverse proxy, your operating system, your network).

We publish updates to the Docker image during your license term. You are responsible for pulling and deploying updates on your own schedule. We will provide reasonable notice for any change that requires manual operator action.

All data created inside the Papyro application — notes, boards, messages, files, accounts — remains under your sole control on your infrastructure. We have no access to it, no ability to recover it, and no obligation to preserve it. You are responsible for backups.

We warrant that, at the time of delivery, the Papyro Docker image substantially conforms to the description published on papyro.dev. Beyond that warranty, the software is provided "as is" without further warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our aggregate liability for any claim arising from or related to these terms is limited to the fees you paid us in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, consequential, or special damages, or for lost profits, revenue, or data.

Nothing in these terms limits liability that cannot be limited under mandatory law (e.g., fraud, intentional misconduct, or death/personal injury caused by negligence).

Papyro, including the Docker image, brand, and documentation, is and remains the property of Ege Bilge. Nothing in these terms transfers any intellectual property right to you, other than the limited license described in section 2.

Either party may terminate this agreement on written notice if the other party materially breaches it and fails to cure within thirty (30) days. On termination you must stop using the software. Sections 8 (your data), 9 (warranties), 10 (liability), and 13 (governing law) survive termination.

These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul (Çağlayan) have exclusive jurisdiction, except where mandatory consumer-protection law of your country of residence grants you a different forum.

We may revise these terms. The "Last updated" date at the top of the page always reflects the current version. Material changes affecting an active license are communicated by email; if you do not accept them, your remedy is to terminate and receive a pro-rata refund of the unused license term.

Sales and contracting: [email protected]

Support: [email protected]

Legal and privacy: [email protected]